At Squire Mart LLC, customer satisfaction is important to us. We understand that there may be occasions when you need to return a product. This Return and Refund Policy explains the conditions, timeframes, and procedures for requesting a return or refund. By placing an order with Squire Mart LLC, you agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return within 10 days of receiving their order. To qualify for a return, the item must be returned in its original condition, unused, undamaged, and, where applicable, in its original packaging with all included accessories, manuals, tags, and components. We reserve the right to inspect returned items before determining whether they meet the eligibility requirements for a refund or exchange.
Non-Returnable Items
Certain products may not be eligible for return due to health, hygiene, safety, customization, or other legal or practical reasons. Products that have been used, altered, damaged after delivery, or returned without their original components may not qualify for a refund. Squire Mart LLC reserves the right to refuse returns that do not satisfy the conditions described in this policy.
Return Request Process
If you wish to return an item, you should contact Squire Mart LLC within the 10-day return period. Please provide your order details and a description of the reason for the return so that our customer support team can review your request and provide further instructions. Returns sent without prior authorization may experience processing delays or may not be accepted.
Refund Process
Once the returned item has been received and inspected, we will review its condition to determine eligibility for a refund. If the return is approved, the refund will be processed using the original payment method whenever possible. Depending on your financial institution or payment provider, it may take several business days for the refunded amount to appear in your account after the refund has been issued.
Exchanges
Where appropriate and subject to product availability, Squire Mart LLC may offer an exchange instead of a refund. If the requested replacement item is unavailable, an alternative solution, including a refund where applicable, may be offered in accordance with this policy.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact Squire Mart LLC as soon as possible after delivery. We may request photographs or other information to help evaluate the issue. After reviewing the claim, we will work toward an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances.
Return Shipping
Unless the return is the result of our error or the product arrives damaged or defective, customers may be responsible for the cost of returning the item. We recommend using a shipping method that includes tracking, as Squire Mart LLC is not responsible for returned packages that are lost or damaged while being shipped back to us.
Late or Missing Refunds
If your approved refund has not yet appeared in your account, we recommend first checking with your bank, credit card provider, or payment service, as processing times may vary. If sufficient time has passed and you still have not received your refund, please contact us so that we can assist in reviewing the status of your refund.
Policy Updates
Squire Mart LLC reserves the right to revise or update this Return and Refund Policy at any time to reflect changes in our business practices, operational requirements, or legal obligations. Any updates will become effective upon publication on our website.
Contact Information
If you have any questions regarding this Return and Refund Policy or need assistance with a return or refund request, please contact us using the information below.
Squire Mart LLC
Email: supportsquiremart@gmail.com
Phone: +1 (516) 558-9559